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The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

The Journey to WOW:  The Path to Outstanding Customer Experience and Loyalty by Shaun Belding - I received this book through @BookTasters from the author.


“The Journey to WOW” is indeed one of the best Customer Service
books I have read. It is loaded with valuable information. The Journey to WOW is captivating, insightful, a page-turner and absolutely refreshing.  It is humorous and intelligently written.

I am enthusiastically recommending this brilliantly written book to business owners and to top-level management people. Dedicated people in the customer service industry will definitely find this excellent book worthwhile. This is a reminder of how costly not being diligent about customer service can be to an organization especially when the most significant people are neglected. How can organizations deliver a "WOW" customer experience, without understanding the impact of not having their leaders committed to delivering outstanding customer experience? If, you have read multiple customer service books and have been unable to connect the dots this book will put it all in perspective for you.

In my opinion, providing chapter titles will make it easier to use as a reference or guide book. This is definitely one of those books that I would keep on my bookshelf. I know I would genuinely enjoy referring to it again at a later time. Much appreciated @ShaunBelding for this amazing opportunity to read this delightful book. #custserv #custexp #CX #leadership

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